The ticket system is really easy to use, and lets you raise, track, and respond to a ticket. There are three different ways to raise a ticket, so just head to your Dashboard and follow the steps below:

Raising a ticket

• Use red tab to right side of page and click “Capture” or “Record” to screenshot or record your issue

• Note popup form and complete all sections - then click “Submit”

• Or, click on VTH logo at bottom right of screen and scroll down to Raise A Ticket - then complete form and click “Submit”

• Or, click “Help” on Dashboard, click “Tickets” tab, then “Create New Ticket”, and then complete form and click “Submit”

Tracking A Ticket

• Click VTH logo at bottom right of screen to open Support Chat

• Click menu icon in Support Chat to view All tickets, Open tickets or Resolved tickets

• Or, click “Help” on Dashboard, click “Tickets” tab and view list of tickets and their progress

• Use filters to filter tickets by Ticket ID, Type, Subject, Status, Created Date and Action - click “Search”

• Filter results by All, Read, or Unread

Responding To A Ticket

• Click on the VTH logo at the button right of screen to open Support Chat

• Use Support Chat Menu at top right of chat box to filter by All tickets

• View ticket thread

• Click “Reopen” to reopen ticket and write message in box provided

• Attach file, if necessary

• Or, click “Help” on Dashboard, click “Tickets” tab and then click view icon under Action next to relevant ticket to view message thread, reopen ticket, write message, or attach file

• Note popup to confirm when ticket has been reopened

• Click “Mark As Resolved” to mark ticket as resolved