Sub-Accounts
Reports & Certificates
Learner & User Management
- How do I view all courses (including available, added and outdated courses) and run an overall report?
- How do I turn off auto-archive?
- How do I switch to a learner’s profile?
- How do I switch off a learner’s access to their certificates?
- How do I set a course to automatically reallocate, once a learner has completed it?
- How do I set a course time limit to delay a learner from progressing to their next unit?
General Enquiries & Course Info
- Who creates your training material?
- When does training expire?
- What is level 3/4 training?
- What is level 2 training?
- How do I make a suggestion for a new course?
- How do I make a complaint?
Billing, Credits & Subscriptions
- How do I View my Sub Company Credit History?
- How do I use my subscription bundle?
- How do I use my premium value bundle?
- How do I retrieve credits?
- How do I request a payment for services provided?
- How do I pay an invoice?
Course Administration & Customization
- Where do I find info about your GDPR and Privacy Policy?
- How do I write questions for a learning outcome review (LOR)?
- How do I view my individual policies and procedures?
- How do I view company policies and procedures?
- How do I view all policies and procedures?
- How do I create my own Learning Outcome Review (LOR) questions?
Dashboard & Account Settings
- Where can I find my proposals?
- How long does it take to complete a course?
- How does the ticket system work?
- How do you vet your trainers?
- How do I ‘mass change’ email notifications?
- How do I view recent updates?