It’s easy to retrieve credits, just head to your Dashboard and follow the steps below:

• Click on “Shop” and then on “Retrieve Credits”

• Select your learner by “Learner Type” or “Learner”

• Select your courses by choosing Sector, Category, Course Status, Course and Allocated Days, and click “Search”

• View resulting list by Learner Name, Course Name, Free/Paid, Course Status, Allocated

• Select a course and click “Delete” under Action to delete selected course

• Follow the prompt to confirm your action and for a reminder to download relevant documents before deleting