Account & Profile

• How do I view my available courses, or add them to my account?
• How do I view my user profile and course status?
• How do I access my one page profile?
• How do I transfer my account to my new employer?
• How do I reset my password?
• How do I log out?

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Certificates, Reports & Downloads

• How do I send my training data to a third party?
• How do I read and download the GDPR or privacy policy?
• How do I get my certificates delivered for face to face training?
• How do I download support documents?
• How do I download my course handbooks, learning outcome reports and certificates?
• How do I download my Learning Outcome Review (LOR), certificate, or handbook once I’ve completed a course?

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Courses & Learning

• Where do I find my recent updates?
• How do I view my training calendar?
• How do I view my recent activity?
• How do I view my course status?
• How do I view courses that I’ve bought directly - and results, stats, and quiz activity?
• How do I use my Dashboard?

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Support & Messaging

• How does the ticket system work?
• How do I use the Help and Support Chat?
• How do I send messages?
• How do I make a complaint?