Master Accounts
Billing & Subscriptions
General & Support
- Where do I find info about your GDPR and Privacy Policy?
- How does the ticket system work?
- How do I view policies and procedures?
- How do I view individual policies and procedures?
- How do I view company policies and procedures?
- How do I view all policies and procedures?
Learner Management
- How do I view all my learners?
- How do I switch off a learner’s access to their certificates?
- How do I search or export learner activity?
- How do I make changes to a learner account?
- How do I download data on the status of an allocated course, or learner progress?
- How do I download data on learner progress?
Master & Sub-Account Structure
- How do I view, transfer or download learners between Master Account and Sub Accounts?
- How do I view the Master Company Online Profile?
- How do I view a list of all Sub Account learners?
- How do I switch to a learner’s profile?
- How do I edit or delete a master account?
- How do I edit or delete a Sub Account?